You hate it, we hate it and it doesn’t help anyone… Fake Facebook reviews. We’ve come across more spam as Facebook begins to make updates and changes on its platform. Located on one of the biggest social networking sites on the planet, your Facebook business profile can fall victim to having a fake review placed on your page.
Fake Facebook reviews can run amuck, but luckily there are ways to help get these false narratives removed from your page.
Here’s what you need to know:
There are usually two types of fake reviews: reviews written by disgruntled ex-employees, or overexaggerated experiences with customers and spam reviews written by bots. In this case, what only matters are the steps you take to get these reviews removed before they can do any harm to your business.
- Make sure to report the review
Facebook offers the option to report the review. From there, Facebook’s administrators will assess the review within a few days and decide whether or not it will be removed or stay on the page. Unfortunately, your business page has no control over the decision of what will happen with the review. However, if Facebook decides not to remove the review, there are a few other options to lighten the burden of the false claims on your business.
- Respond to the review if not removed
Once Facebook makes a decision, it may not be possible to have a fake review removed from your page. In this case, it’s important to publicly respond to the review so your audience can get your side of the story. Whether it’s an irritated customer or a completely fake bot profile, be sure to form a response that will reflect your business in a positive way.
- Considering hiring Southern View Media
We don’t like to boast, but we do know a thing or two about being proactive when it comes to these types of situations. Our team of skilled digital marketing professionals monitor and manage social media accounts to ensure our clients are taken care of during the best of times and worst of times (like fake Facebook reviews). Our processes and strategies include practical protocols to manage your social media presence to help avoid hiccups such as these.
When it comes to Facebook and fake reviews, our team is on your side to help ensure you and your business are represented as you envision. Allow our team of specialists to craft a strategy to help keep you moving forward. Contact us today to get started by calling (251) 517-9425 or visit our website www.southernviewmedia.com. We put you online so you don’t get left behind!